Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email, phone number, business name
• Transaction Data: Payment amounts, dates, customer details
• Identity Verification: Documents for KYC compliance
• Usage Data: How you interact with our services

2. How We Use Your Information

We use collected information to:

• Process payments and payouts
• Verify your identity and prevent fraud
• Provide customer support
• Send important service updates
• Improve our services
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Payment processors (MTN, Vodafone, AirtelTigo) to complete transactions
• Service providers who assist in our operations
• Law enforcement when required by law

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure data centers
• Regular security audits

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Transaction records are retained as required by financial regulations.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data

7. Cookies

We use cookies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings.

8. Contact Us

For privacy-related questions, contact us at privacy@sikapay.com